Desktop Support Engineer

Posting Details

Position Information

Job Title Desktop Support Engineer
Position Number 343190
Requisition Number B06203
Position Type Administrative
Class Code 7792
Time-limited through
Type of Appointment Full-Time
Faculty Position Sub-Type
Length of Appointment
Internal Recruitment? No
Working Hours 8:00am - 5:00pm
Department User Services
Organization Information Technology Services
Division Administration & Finance
Approved Hiring Salary Range 57,000 to negotiable
Pay Basis Annually

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who complains of discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of University Regulation.


UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

General Description / Primary Purpose

The Desktop Support Engineer, under the direction of a Manager or above, assists in the design, development and implementation of departmental processes and/or programs; May recommend policies and procedures to ensure effective coordination of departmental programs.

Essential Duties

Job Function

Dedicated to campus client development and maintenance for Windows (PC), Apple (Mac), Apple iOS and other end user client platforms. This has become an ongoing practice to keep pace with traditional desktop and mobile device Operating System releases. Provide top tier support for ITS User Service areas in troubleshooting, deployment, and testing of client hardware and software. Coordinator of ITS software licensing: 1000 plus pieces of software purchased over the last 3 years averaging $1.6 million per year. Track and evaluate new and recurring purchases. Design and maintain software licensing database. Coordinate on support for virtualization platforms: Assist and coordinate virtualization platform to deliver applications. Organize licensing options to integrate old and new licenses and maintain cost effectiveness.

Plan, design and maintain client management tool infrastructure components. Develop and maintain the Client Management Roadmap. Create and Maintain Standard Client System Configurations. Perform Client System Imaging and Provisioning. Manage Application and Software Deployment. Maintain Client System Updates and Patching. Serve as Third Tier Client System Support. Manage and Administer Client Management Tools. Provide highest tier of Client Management Tool Support. Printer Management. Plan, design and maintain application and client virtualization products and strategies. Hardware and Software Asset Inventory and Reporting. Development and Documentation of hardware and software standards. Coordination with peer administrators and engineers across IT support teams. External Supplier Relationship Management. Monitor and Maintain Software license maintenance, compliance and renewals. Provide Software license analysis and rationalization. May serve as project manager on small-to-medium sized projects.

Percentage Of Time

Posting Detail Information

Marginal Functions

Work with System Engineering, Security, Network, & Enterprise teams as needed to meet needs on campus end user computing clients. Work with internal Purchasing department and ITS billing/records. Other characteristics of theh position: The Desktop Support Engineer is responsible for coordinating and supporting the use of technology across all ITS User Services support divisions/departments as directed by the Director IT Service Management (33310). This position will maintain project and desktop, mobile and peripheral support as needed throughout division in support of Client & Licensing initiatives. Participates in on call coverage rotation.

Required Qualifications

A Master’s degree from a regionally accredited college or university in a directly related area of specialization; or a Bachelor’s degree from a regionally accredited college or university and two years of experience directly related to the job functions.

Faculty Position Required Qualifications
Departmental Requirements
Statement(s) of Understanding Definition

Background Check: This position requires a level II background check, which includes fingerprinting. In conjunction with the University’s policy, this position may also require a credit check.

Responsible Employee: The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Required Licensure or Certification
Machines/Equipment used regularly

Computer(s) with access to local area networks, applications software; utilities, word processing software; decision support/spreadsheet software: documentation; telephone; office.

Anticipated Start Date 01/15/2018
Job Posting Date 12/08/2017
Application Review Date 12/18/2017
Application Deadline
Open Until Filled Yes
Point of Contact Information Kimberly Coppedge 620-2820
Hiring Official Chris Petrello
Location if not Jacksonville
Special Instructions

Applicants must complete an online application, provide three references as noted in the application, and upload supplemental documents, at in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Kimberly Coppedge at (904) 620-2820, or via email at


Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter/Letter of Interest
Optional Documents
  1. Letter of Recommendation