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Museum Guest Relations

Please see Special Instructions for more details.

Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Heather Sloan at (904) 620-3226 or at heather.sloan@unf.edu.

Posting Details

Position Information

Job Title Museum Guest Relations
Department MOCA - Administration
Position Number 942013
Requisition Number 060106
Position Type Other Personnel Services Part Time
Full Time/Part Time Part-Time
Time-limited through
Hours T-Sa 11a-5p, Su 12-5p, Th 5-9p
Hourly Rate $9.00
Job Summary/Responsibilities

- The Guest Relations associate actively works to ensure the highest level of museum visitor experience in the museum shop and at the admissions/information desk.
- Associates must be fully competent in selling all museum products (retail, admissions, and memberships).
- Associates must provide excellent customer service to all museum visitors and greet and engage visitors in conversation for the purposes of sharing information about museum shop merchandise and museum services, programs, collections and exhibits.

Core Functions and Competencies:
- Operate a computerized point of sale cash register and inventory management system: including the accurate entering of sales information, receiving payment for merchandise, processing credit card transactions, making correct change, processing refunds, exchanges and voids, and selling gift certificates.

- Reconcile daily sales/admissions and prepare deposits and end of day reports for management.

- Actively engage customers in conversation and actively assist in the understanding, demonstration, description and selection of merchandise.

- Answer all incoming calls with a professional greeting and transfer calls to the proper museum department if necessary.

- Actively execute the daily operation and day to day goals and priorities assigned by MOCA Management.

- Track musuem attendance.

- Assist with annual physical inventory: including but not limited to mock or pre-inventory planning.

- Assist with special projects as needed. Provide other departmental assistance as needed. Attend occasional departmental meetings after-hours, and participate in training opportunities.

- Must support and display a dedication to MOCA and our mission.

- Communicate daily shift information: issues/concerns/tasks.

- Work to ensure teamwork, superior customer service, exceptional communication and professionalism are displayed at all times.

Required Qualifications

High School Diploma

Minimum of 1 year of retail and/or customer service environment with a working knowledge of cashiering, receipt processing, and end of day reconciliation.

Proficient in Microsoft Outlook and Excel.

Preferred Qualifications

Experience with selling memberships.
Extroverted personality with the ability to engage large groups of people.
Knowledge of downtown Jacksonville.
Confident in ability to multi-task.

Statement(s) of Understanding Background Check
Statement(s) of Understanding Definition

This position requires a level II background check, which includes fingerprinting. In
conjunction with the University’s policy, this position may also require a credit check.

EOD

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who complains of discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of University Regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Posting Detail Information

Anticipated Start Date
Job Posting Date 07/28/2017
Application Review Date
Application Deadline
Open Until Filled Yes
Point of Contact Information Heather Sloan
Hiring Official Ben Thompson
Location if not Jacksonville
Special Instructions

Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Heather Sloan at (904) 620-3226 or at heather.sloan@unf.edu.

Quicklink http://www.unfjobs.org/postings/3776

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of customer service experience do you have?
    • 0
    • 1-2
    • 3-4
    • 5+
  2. * Do you have at least one year's experience with end of day cash reconciliation?
    • Yes
    • No
  3. * Are you a current UNF student?
    • Yes
    • No

Documents Needed to Apply

Required Documents
  1. Resume
Optional Documents